Lloyds TBS Bank
Retail Banking Branch Manager promotion assessment centre
Situation
Lloyds Bank Retail Banking Division was keen to improve the quality of the decision making process that lead to the promotion of people to the position of Branch Manager.
As people promoted tended to remain in the positions for long periods and had a major impact on both Bank staff and customers, Lloyds decided to use an extended assessment process to learn as much as possible about candidate suitability.
They also wanted to use the experience to foster the development of candidates so the assessment centre had to be integrated with learning opportunities and activities.
Solution
Initially we conducted job analysis to identify the competencies needed for the position of Retail Banking Branch Manager. Working closely with the bank’s HR and Learning and Development staff, we then designed a two and a half day assessment centre which was then integrated into a full week event of assessment and development processes.
Outcome
The assessment week became a standard part of the calendar of programs for aspiring Branch Managers conducted at Kingswood, the Lloyds Bank Management Development Centre.